Automotive LeadershipDealership Culture
10 MINUTES (DAILY) TO HOW POWER
It’s the experience the guest has inside the store, from the moment she walks in until she drives off the lot in her new car.
Jason Volny
Blog
Insights, strategies, and expert guidance for automotive dealership leaders. Stay ahead with the latest from Lĭve Ready Dealer.
Automotive LeadershipDealership Culture
What Nobody Tells You About Building a High-Performance Culture
High-performance culture requires that standards be held consistently, that substandard behavior be addressed directly, that comfort be sacrificed for clarity, and that the easy path of looking the other way be permanently abandoned as a leadership strategy.
Jason Volny
Automotive LeadershipDealership Culture
How the Best Dealerships Create Guests Who Never Consider Going Anywhere Else
There is a meaningful distinction between a guest who returns because of convenience and a guest who returns because of genuine loyalty.
David R. Ibarra
What Your Team Hears When Leadership Is Inconsistent
When these two sets of messages are aligned, trust is built rapidly and culture becomes self-reinforcing. When they are misaligned, something far more damaging occurs. The team stops listening to the intentional message and starts reading the unintentional one instead.
David R. Ibarra
The Interview Question That Predicts Long-Term Performance
Add this question to every interview. Listen carefully to the answer. It will tell you more about who is sitting across from you than everything else combined.
Jason Volny
Automotive ManagementAutomotive Sales Management
Three Things Every Dealership Guest Is Deciding Before They Say a Word
Before a guest speaks their first word to a salesperson, they have already formed three judgments that will shape everything that follows.
David R. Ibarra
Automotive LeadershipDealership Culture
The Compounding Power of Small Daily Wins
Culture is built in small daily wins. Compounded over time. Until they become identity.
David R. Ibarra
Automotive LeadershipDealership Culture
What Your Team Hears When Leadership Is Inconsistent
Your team is not listening to what you say your standards are. They are watching what you allow. And what you allow, consistently and without consequence, is what they understand your actual standard to be.
Jason Volny
Automotive LeadershipDealership Culture
The Hidden Cost of Winning Without Developing
HOW POWER leaders invest in development not as a leadership courtesy but as an organizational architecture strategy.
David R. Ibarra