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Daily Huddle Guide

A printable 30-minute daily huddle framework for dealership leaders. Three parts. Ten minutes each. No exceptions. Built on the LĬve Ready® Readiness Mindset.

30-Minute Format3-Part StructurePrintable GuideHOW Culture

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LĬve Ready®

Daily Huddle Guide

The 30-Minute HOW POWER Format

Manager:

Date:

Why the Daily Huddle Matters

Consistency — not intensity — creates belief. A HOW POWER culture is reinforced daily through what leaders tolerate, celebrate, correct, and ignore. This 30-minute huddle keeps your team informed, accountable, and sharpening their skills every single day. Three parts. Ten minutes each. No exceptions.

Seed the Subconscious

10 minutes | You are the source — bring the energy and the information

Open with energy and excitement. Your tone sets the ceiling for the room — if you’re flat, they’re flat.

Brand news: Share anything new from the manufacturer — awards, campaigns, model updates, press coverage. Make them proud of the brand they represent.

New rebates & offers: Walk through current incentives, rate changes, lease specials, or loyalty programs. Make sure every Associate can speak to today’s deals.

New inventory: Highlight units on the way — incoming allocations, hot models, colors, or trim levels Guests have been asking about. Create anticipation.

Yesterday’s trades: Review trade-ins from the day before. Pre-owned is profit — the team should know what’s fresh on the lot and ready to sell.

You are planting seeds. Every piece of information you share becomes a tool your Associates can use on the floor with Guests today.

Why This Works

You are seeding the subconscious. When an Associate hears about a new rebate here, they recall it naturally when a Guest raises a price concern. Information delivered with energy becomes instinct on the floor.

Where We Stand

10 minutes | Accurate Thought — the team wins when every individual wins

Store pacing: Share where we are as a store against our monthly target. Are we ahead or behind? Be factual — no sugarcoating, no blame.

Go around the room: Ask every Associate — “What’s your goal this month, and where do you stand right now?” Plus one? Plus two? Or negative on pacing?

Surface roadblocks: Ask directly — “Is there anything standing in your way that I can help you with today?” Remove obstacles before they become excuses.

Reinforce the standard: We are not winning unless every person in this room is hitting their goal. One person’s success doesn’t cover another’s shortfall.

This is where accountability lives. Not once a month. Not at the end of the quarter. Every single morning.

Culture Builder

When Associates state their own goal and pacing out loud every day, ownership becomes personal. They stop waiting for a manager to push — they push themselves.

Master the HOW

10 minutes | Pick a competency — role-play it — own it

Pick one competency from the Five Guest Competencies or any step from the HOW Process that needs attention. Focus — don’t try to cover everything.

You go first. As the manager, role-play the competency in front of the team. No notes. No reading from a script. They need to feel that you have internalized it — that it’s a part of who you are.

Then they go. Call on an Associate and role-play together. Coach in real time. Keep it supportive but hold a high standard.

Rotate daily. Different competency, different Associate. Over time, the entire team becomes fluent in every part of the HOW.

Leader Standard

If you can’t deliver it without looking at your notes, you haven’t mastered it. Your team will never rise above the standard you demonstrate. Own it first — then expect it from them.

The Close — Our Mission

End every huddle the same way — with purpose

Say the dealership’s mission statement together as a team. From memory. With conviction. Every single day.

No notes. No reading off the wall. Every person in the room should be able to deliver it with confidence.

The mission isn’t a plaque on the wall. It’s the words your team carries onto the floor. If they can’t say it, they can’t live it.

LĬve Ready®

Daily Huddle Guide

Reference — Competencies & Mindset Gears

The Five Guest Competencies

These are the trainable skills for Part 3 role-play. Pick one competency — or drill into a specific step within it — each day.

1 — Internet Follow-Up (GuestTrek® IFU)

Responding to online inquiries with speed, structure, and purpose. Outbound phone script, 14-day email cadence, mini campaigns.

Key skills: Speed-to-lead response, outbound call script, email cadence, needs analysis re-engagement

2 — Inbound Phone Calls (PhoneSense®)

Converting inbound calls into appointments. The Guest is deciding whether to validate or eliminate you. Script mastery is critical.

Key skills: Phone script, P2P objection responses, appointment setting, positive voice inflection

3 — The Guest Visit (State of Mind Selling™)

The 12-step sales process — from Meet & Greet to Congratulations & Referral. Each step keeps the Guest in a cooperative, positive state of mind.

1. Meet & Greet 2. Needs Analysis Probe 3. FAB Presentation 4. Discovery/Validation Drive 5. Theming 6. Trade-In 7. Terms Presentation 8. Guest→Prospect 9. Intro to F&I 10. Service Passport 11. F&I Contracting 12. Quality Delivery & Referral

4 — Business Development (GuestTrek® BDC)

Proactive outreach to prospects and sold Guests. Five call types, TAG™ rapport method, and outbound marketing to generate 25–30% more opportunities.

Key skills: Prospect calls, sold-customer follow-up, TAG rapport (Thank, Appreciate, Give), appointment conversion

5 — The Service Visit

The sale doesn’t end at delivery — it begins there. The Associate follows up with every sold Guest to schedule their 1st, 2nd, and 3rd service appointments. When the Guest arrives for service, the Associate greets them personally. This is the HOW Process in action — it turns a one-time Guest into a Customer, and a Customer into a lifelong Client.

Key skills: Post-sale follow-up cadence, scheduling service appointments, greeting Guests at service arrival, building long-term client relationships, referral generation through ongoing care

The 7 Gears of the Readiness Mindset

Use as coaching context during any part of the huddle. When all 7 are turning together, execution becomes culture.

Gear 1Going the Extra Mile

Doing more than expected without being asked. It builds trust that marketing can’t manufacture.

Gear 5Controlled Enthusiasm

Energy with direction. With control, enthusiasm becomes contagious and sustainable.

Gear 2Personal Initiative

Acting without waiting to be told. Associates step forward, offer solutions, and take ownership.

Gear 6Accurate Thought

Making decisions based on facts, not fear. Most mistakes come from assumptions.

Gear 3Self-Discipline

Motivation fades. Discipline endures. This is what separates Drifters from Non-Drifters.

Gear 7Creative Vision

Seeing opportunities others miss. A Positive-State-of-Mind unlocks this gear.

Gear 4Controlled Attention

Focus on what matters. Distractions show up as things that feel productive but lead nowhere.

LĬve Ready®

Daily Huddle Guide

Weekly Planner & Reference

Weekly Huddle Planner

Plan your Part 3 competency focus, who's leading, and notes for the role-play session.

Day	Manager Leading	Part 3 Competency	Role-Play Focus / Notes
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday

News · Rebates · Promotions · New Inventory Bulletin

Any manager can add to this throughout the week so the whole team stays current

Huddle Ground Rules

Start on time, end on time. 30 minutes. Three parts. Ten minutes each. Respect your Associates’ time.

Stand, don’t sit. Standing keeps energy up and the session focused.

No deep problem-solving. Flag issues in Part 2 — schedule separate conversations to resolve them.

You go first. In Part 3, the manager always demonstrates the competency before asking Associates to role-play.

No notes for the HOW. Managers and Associates must deliver role-plays and the mission statement from memory. Mastery means you own it.

Be consistent. The huddle happens every day. No exceptions. Consistency creates belief.

Build the Culture Behind the Huddle

LĬve Ready® 2-Day Leadership Summit

The Daily Huddle is one piece of the system. The Summit gives your leadership team the complete blueprint — hiring, onboarding, accountability, and the HOW POWER™ culture that makes it all stick.

Schedule a Demo →Leadership Summit →